This was only or second cruise and it has been many tears since the first. We found the ship to be incredible. It's amazing what can fit on a cruise ship! The common areas were awesome and we never felt crowded wherever we went.
As for the staff, our room keeper, Rhonda, was a dream. She never intruded on us and somehow managed to keep our room spotless. We had several servers at Epernay that were beyond amazing. Froilan, Christina and Ranburne. They gave us amazing service.
We experienced some snarkiness at the martini bar and the third floor bar. In my opinion, the martini bar servers were more interested in showing off than providing service. Other than that, the service was great.
My husband and I enjoyed this cabin location very much. It was on the back or aft of the ship. We had views in both directions and was not as windy as our friends balcony which was on the side of the ship. The constant sound of the water was very relaxing. The cabin was spacious enough and we enjoyed being able to see the mountains and ocean from our bed.
Only negatives, deck furniture could use an update and on the sixth day our balcony was covered in ash which was on our clothes from sitting in the chairs. I was told it was due to trash burning.