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Rhapsody of the Seas Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
1,547 Reviews

Diamond Plus Members kicked to the curb....

Rhapsody of the Seas Cruise Review by steencondo12

7 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Western Caribbean

I hate to say anything negative about RC but sometimes they do things that just don't make sense. Because of that I couldn't rate them 5 stars this time. But before I get into why, I have to point out a couple of things that are not the fault of RC.

Something I have commented on before. Fingers should never be used to pick up food. There are plenty of utensils for that. It's bad enough when some people refuse to wash their hands when they enter the buffet, but then to handle food with the same hands? YUCK! Let's not spread diseases.

Normally leaving the ship is easy and quick. Just wait on the ship for your number to be called, retrieve your bags and within a few minutes you're on your way home. This time however, something went wrong. Customs was late clearing the ship and the self carry off passengers began about 15 minutes late. It seemed like no big deal, until we heard that departing was now on hold do to customs. When passengers were allowed to continue to leave and our number was called it took almost 1 1/2 hours to disembark and clear customs. At one point there were only 3 custom officials. There was a fourth agent who seem oblivious to the long line waiting to clear customs and sat looking at his computer screen. One of the 3 agents even waked away for a time leaving just 2 to clear hundreds of passengers. I have never seen so few agents at work, nor a line that moved so slowly. No one seemed to know why, let's hope it is not the new normal. Again this is something RC has little to no control over.

Ok enough of that. To interest to Diamond Plus Members. We were told there has been a permanent change. Plus members no longer have access to the concierge club. Now it is open only to Pinnacle and suite guests. Ok so no big deal? Yes it's a big deal. The diamond club was swamped with people including Pinnacle members, who could have gone to the concierge club. The Pinnacle members crowded into the diamond club leaving the concierge club almost empty. If the Pinnacle members don't want to use the concierge club, why push out the Plus members? Many would have loved the chance to have their happy hour in a less crowded quieter place like we always did in the past.

Next issue and last negative. There was a time change when we set our clocks back 1 hour. OK so if you normally get up at 6 your clock would say 5. What's wrong with that? nothing except the ship moved the opening time for breakfast from 7 to 8. The clock went back an hour, the time for breakfast went forward an hour. So when the Windjammer finally opened a 8 half the ship rushed into the Windjammer, since most people were already up for 2-3 hours. The logical thing would have been, move the opening time back 1 hour to 7 not ahead to 8. They can't expect people to sleep an extra hour just because the time was changed. Who's idea was that?

Ok enough of the negative. The cruse was very relaxing and we had a great time. Again boarding was a breeze. The ship is in very good shape for it's age, although there were some areas that could us a good pressure washing. Our cabin was clean and our steward did a fantastic job. The rest of the staff was very friendly.

We ate our meals at the Windjammer. The food was quite a mix. Most was very good and the selection was large. Something for everyone. The staff did a great job clearing tables and were very friendly, fun to talk to.

The bands we Ok, but not enough dance music played in the Centrum. Just when things got going they would have some kind of game show, that would kill the dancing. There is a large wooden floor in the back of the ship that is seldom used. It would be nice to have more music there.

That's about it. It's a small ship with lots of things to do and lots of fun.

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