We like repositioning cruises. We liked previous Carnival cruises. We had even been on this ship before and enjoyed it. This cruise was chaos from the time we tried to book until we got off - the only thing that went smoothly was disembarkation.
Getting on the ship in Singapore was difficult and unnecessarily complex. We hadn't been allowed by Carnival Australia to prebook shore excursions so we had mostly booked private tours ahead of time but for 2 stops, we needed to book shore excursions after we got on board - this took hours and hours with the line up curling all around the deck where people were getting on and staff who couldn't answer any questions running around in vests that said "ask me". It was downhill from there.
There were so many thing wrong with our cabin - shower, bedside light, safe and TV not working - it was horrible. Fortunately our cabin staff were lovely and very helpful.
The safety exercise before we sailed was a joke - 4 muster stations for 3,500 people. We were all standing on each others feet as people were squashed in in front of us. Lots of people never got to the correct muster stations due to some problem with the I-Pad checking system. We never did see how to put on a life jacket because the staff at our muster station couldn't find one to demonstrate with. Then there was more chaos getting back to our cabins.
The food, which has always been a winner on Carnival was HORRIBLE - tough steaks, items that didn't match their description. The only thing that saved us was the Tamil Tiger, the lunch time curry restaurant but even that didn't manage to get the naan oven working for the whole cruise. Getting to and from dinner was a nightmare because at least one elevator was non-functional in each set of elevators. There were no cloths on the dinner tables, no choice of tea after dinner. One of the coffee machines wasn't working for the whole trip and we were drinking coffee out of a plastic box. There was no herbal tea anywhere on the ship.
The tendering process which was necessary at almost every port was the biggest problem of all. It took so long to park the ship so that the tender boats could get us to shore that we missed 2/3 of our shore excursion and barely got out of Denpasur. The crew didn't seem to learn from this as we went through the same chaos everywhere we had to tender to shore.
All the things we liked about Carnival cruises were no longer available - no exercise classes, no real dance classes, no talks about future cruises, no talks about the ports we were going to visit. The pools and hot tubs were closed for a couple of days because they screwed up the chlorine amounts. It all just went from bad to worse. By the end of the cruise, we had run out of paper on which to list our complaints.
We were Gold VIFP members before this cruise but it is very unlikely that we will eve do a Carnival cruise again. We would want written confirmation that all of these negative changes and bad management are peculiar to Carnival Australia and that the North American operation is still delivering the level of service we are used to.
Shower was broken, bedside light was broken, safe broke down every time we went on shore and really needed it. The television wasn't fixed until day 7 and then we lost the satellite.
Our cabin crew were wonderful - very helpful and polite. Did their best to get stuff fixed for us
We did the tall ship snorkel trip. The tender was late again. We didn't go to a very good location, the supervision of poor swimmers was only from a distant boat and the food was awful.View All 6 Snorkeling Reviews