I find myself disappointed in all the negative reviews. We have gone on about 10 cruises, with RCL, NCL, Carnival and last March for the first time on Seaside. We enjoyed Seaside so much booked again this March. Although the cruise was a bit out of the ordinary because of Covid-19, I feel we can give it an accurate review, having been on it two years in a row, a first for us.

First off, the cruise line did an excellent job with managing the passengers during a difficult time. Everything was super clean, someone was on hand at every food venue, theater show, and on and off ship to personally distribute hand sanitizer. The crew must have been upset by all the goings on, but acted professionally the whole time, giving us the best possible experience under the circumstances.

Now for the cruise in general. I'd like to address some of the most cited criticisms. For us, customer service was perfectly fine. Last year we had an issue with drink package, which meant standing in a long line and a little frustration, but it worked out perfectly in the end. All of the crew members we had contact with were polite and helpful. If someone approached us about adding a package, they'd leave immediately when we said no thank you. Read more