Viking Hermod River Cruises Reviews

My sister and I chose this tour as we had heard so much advertising about Viking’s first class service. There were things they did exceptionally well, but others where they totally dropped the ball. The tours were excellent, we enjoyed most of the tour guides and liked that they were locals that knew and loved the area. The transports were well organized and clearly marked. The food was good and ...

The Hermod had an accident last Saturday night so we never got to board on Sunday. They put us in a business class hotel in Avignon for 3 days and now in Lyon for the remainder. It has turned into a bus trip of very inferior quality with customer service being intractable. Missinformation and very little help. Many went home. Only about 50 people stayed. Very unclear about compensation. Those who ...

There is a saying that you You don’t really know your insurance company until you need them. In our case we didn’t know our cruise company, Viking, until we needed them to stand behind their product. Without going through everything that they didn’t do that they promised which would be the three page list that we sent to Viking, I’d like to share the flaws in their company relations. We were on ...

18 people in our group boarded a Viking River Boat cruise on the Rhone River in Southern France on May 31, 2015. Traveling from the U.S. we spent a lot of time getting there. Sadly, we spent very little time cruising. The first day, the ship did not sail. The second day it sailed to one port and while traveling to the second port, the ship encountered propeller problems caused by ship ...

Six of us booked the 14 days titled France's Finest. We got only as far as Lyon on day two of the second half of that trip on the Viking Hermod. As told by other people, the ship was rendered not able to continue because the ship hit something.. We all felt the jolt during the nite and even light in our bathroom went out. That was the end of our cruising. After two more nights aboard, we ...

I booked this trip as a RIVERBOAT CRUISE. The boat was only able to cruise for 1 1/2 days due crew error (crew on the boat informed us the boat was damaged the first night by backing into an object). Starting the fourth day of our trip the boat became a very expensive hotel room and then things got worse. On day five we were offered the opportunity spend an entire day on a bus for the included ...

With careful consideration, we decided to take a Viking River Cruise to the south of France. The goal was to not have to take buses, not to have to pack and unpack and enjoy "cruising" on a river. We left Sunday for an 8 day cruise. Monday evening as the boat sailed and went into the Lyon first stop at 8am, the captain backed the boat into something and all 8 propellers were damaged. The boat was ...

1&1/2 days is all we cruised and then we hit something and broke all the propellers and who knows what happened to the engine! We ended with a bus tour to all our sites. So we lost 1/2 day of sight seeing in transit and all of our lovely cruise. Our bus tour was long and boring.the last 2 nights we were put up in 4 different hotels in Avignon. We were divided up, some locations were 20 minutes ...

My wife and I traveled with 16 friends on the Hermod. Our experience was a tale of two trips. During the time we were cruising and on the ship, our experience met expectations: a handsome ship, comfortable cabins, a choice of wonderful dishes, pleasant service and a helpful staff. But as described below, the trip turned into a mediocre experience at best. Therefore, I must give the cruise a ...